Snooze you lose – The importance of a customer service rep verses an automated service | Total Connect

Snooze you lose – The importance of a customer service rep verses an automated service

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Written by Chris Collins Category:

Customer Service Rep

For most small to medium size businesses working in a highly competitive industry, answering your calls could be difference between breaking even and being highly profitable.

There are a lot of businesses who do very well in marketing their services, but fall over at a crucial but often over looked bottleneck. Answering the phone. 

Here are 3 Key Reasons, why you should have a customer service rep readily available to answer your calls.

 

1: If you aren’t picking up the phones, odds are one of your competitors are. Potential new customers are a very fickle niche, and will often go with the very first company who they successfully contact.

 

2: Even in this day in age, people still prefer to talk to people. Having a Customer Service rep can work as an extra sale rep with the ability to recommend solutions, up sale and cross sale services and most importantly book jobs.

 

3: A highly effective automated answer service may cut costs. But the true cost is the customer experience. Customer Service Reps add value to the consumer experience, providing that personal touch and ensuring a flexibility of inquiries are handled professionally aswell appeasing most customer issues efficiently that an automated service cannot.

Learn how we can transform your businesses direct sales and marketing!

Message Us

Message Us

  0800 45 46 45
  service (@) totalconnect.co.nz
PO Box 25072, Wellington 6146

 

About Total Connect

We provide sales and marketing support to enable sales professionals to maximise their sales opportunities.

We promote sales people and product offers, reach prospects, qualify leads, and convert sales.

Read more on how we can help you to increase sales, contact us today!

 

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